of the product I originally purchased from Global Computer. What should I do? We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at Global Computer. In cases such as this the item in question will be returned to the customer.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.

It takes us approximately two business days to process a credit back to your credit card and 5-10 business days for it to appear on your statement.

The credit applied is always charged back to your original payment method. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another Global Computer order.

Give us a call at 800-446-9662, provide the representative with your order number, the amount of the charge, the date of the charge andyou bank's phone number. The representative will put a request to contact your bank and remove the double authorization.The authorization hold will be released from your account within 2-5 business days, depending on the bank's procedures.

Global Computer will compensate for shipping and handling if one of these issues occurs:
*The order was delivered late.
*Shipping and handling was charged on a replacement order
*You had a defective item and had to pay to ship it back to us (receipt required)

Refund checks can take up 14 business days to be received from the time your request is put through, if it has been longer than that, call us at 800-446-9662, give us the amount of the check and the representative will start an investigation to locate the check.If the check was lost or stolen a new one will be sent out to you.

Give us a call at 800-446-9662, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.

Give us a call at 800-446-9662, provide the representative with your order number, the amount of the check, the representativewill put a request to issue a refund check back to you. Checks can take 14 business days before they are received.

It take the warehouse up to 5 business days to show an item returned back in the system, the it takes 2-5 business day forthe credit to post back on your account. If this time has not elapsed yet, please allow the appropriate time to process.If it has been over the time frame explained above, give us a call at 800-446-9662, provide with your return authorization number and tracking number used to the send the package back to us, the representative will start an investigationwith our warehouse to find the status of your return. Investigations can take 2-5 business days to be resolved.

If an order is shipped out on separate boxes; the original authorization for the total amount of the order is not used.
An authorization was obtained for each box that shipped out. This may have cause a hold for the total amount to still show as pending on your statement, and a separate charge for each box to show on the account as well.

In order to resolve this issue give us a call at 800-446-9662, and provide us with your bank's phone number, we will contact the bank and release the authorization.