What do I receive when I buy a BWG On Site Extended Plan? Buy a BWG On-Site Extended Service Plan and all repairs are
conducted at your home or workplace.
How do I
request a Repair?
Simply call the toll-free line at 1-800-770-4885. It's that easy!
An OnSite technician will contact you to arrange a convenient service appointment.
OR, in the case of an Express Repair, once the repair is requested, you will receive
a special shipping carton, via UPS ground delivery. The item is then shipped to
an authorized service center for quick repair. When the repair is completed the
unit will once again be shipped via UPS ground to you. All charges for shipping,
packaging and insurance are covered by your Service Plan. Back to Top
What are the benefits of a Product Replacement
Plan?
With a 1 or 2 Year Product Replacement Plan, if your product fails to operate for
any covered reason, you'll receive a product replacement. The term of this plan
is 1 or 2 years and commences after the expiration of the manufacturer's original
warranty period. Back to Top
How quickly
can I expect to receive service? The On-Site service calls are usually between 9:00AM
and 6:00PM, local time and you can expect a return call from a factory authorized
On-Site service representative within 24 hours of the initial request for service.
When your repair requires Express Shipping, a special shipping box specific to your
product will arrive at your doorstep within 1-2 business days of the entered request.
Most shippable repairs are completed and the units are returned to you within 8
days.
Back to Top
When does
coverage begin?
The 1 or 2 Year OnSite/Express repair begins upon the expiration of the manufacturers
original warranty and includes Power Surge Protection for the shortest portion of
the manufacturer's original written warranty. Any problems relating to defective
exchanges or returns that arise during the
Global Computer
return/exchange time period will be in accordance with such policies. Back to Top
Are Extended
Service Plans Transferable?
If you decide to sell your covered product, your Service Plan can be transferred
to the new owner at no charge in writing and by calling the toll-free Service Plan
Support Line. It's quick, easy and greatly increases the product's resale value.
You can transfer your Service Plan only once provided the Service Plan was never
utilized and the product for which the Service Plan was purchased was never repaired
or replaced. Back to Top
What does the
Service Plan cover, and are there any hidden costs?
The Service Plan offers you 100% protection from product failure for the entire
term of the contract. You will never have to pay trip charges, deductibles, parts
costs or any other charges normally associated with repairs. See the contract terms
and conditions for exclusions to coverage. Back to Top
When can
I purchase a Service Plan?
Optimally, the best time to buy a Service Plan is when you purchase your new equipment.
Should you decide to decline additional coverage at the point of sale, you can still
purchase coverage up until 30 days before the expiration of the manufacturer's original
warranty period. Back to Top
When will
I receive a contract?
Within 5 business days, to allow for shipping of your product, you will receive
an email or hard copy containing a Service Plan Contract Number and the Terms and
Conditions information. Back to Top
What
information do I need to schedule service?
You will be asked to make one call to our toll-free Service Plan Support Line to
schedule a service call. You should have a copy of your original invoice and your
Service Contract number ready,
1-800-770-4885. Back to Top
Can I cancel
the Service Plan?
Yes. If canceled within 30 days of original purchase you are entitled to a full
refund (refunds will be adjusted to account for any service that may have been rendered
under the contract). Specific State conditions may apply. See Terms and Conditions
for details. Canceling a Service Plan requires one call to the toll-free Service
Plan Support Line. Back to Top
